Returns on items eligible for returns are accepted within 30 days of purchase. Returns must be in new, unworn condition with tags attached, in the state you received them. We reserve the right to refuse worn or damaged merchandise. Please note that we do not accept returns on Sale items, custom-made products, final sale merchandise or products that are specified as non-returnable in its description. Embroidered items are also final sale and cannot be returned for a refund or exchange. For questions or more information about our return policy, please contact us.

For US Returns and Exchanges: 

1. Email shop@octetlabs.com with the title of the message marked as RETURN or EXCHANGE. Your order number and which item(s) you wish to return or exchange should be clearly stated.

2. A pre-paid return label will be emailed to you.

3. Ship the item(s) back to us.

Once your items are returned, you will receive an email notification of your refund or new order (if it's an exchange).

Receiving a Refund

A refund will be issued once we have received your returned item(s). Any items that are damaged when we receive them are not eligible for a refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

OUR GUARANTEE

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. We will cover the expense of making a claim under our guarantee by offering you pre-paid shipping for any returns under this guarantee. To return an item under our guarantee, please follow the steps for returns detailed above. Once your items are returned, you will receive notification of your refund or new order. Returns under our guarantee must be in new, unworn condition with tags attached, in the state you received them and made within 30 days from purchase. We reserve the right to refuse worn or damaged merchandise. All Sale items and embroidered items are final sale and cannot be returned for a refund or exchanged. This guarantee is provided by Octet Labs, LLC.